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guest service training
 
guest service training
 
         
guest service training
 
hospitality certification
 
         
 
 
 
CERTIFICATIONS


Widely recognized as the preeminent leader in hospitality certification, the American Hotel & Lodging Educational Institute (AHLEI) certifications will gradually become available through The International School of Hospitality (TISOH). TISOH is an Academic Partner of the AHLEI, and serves as a hub for AHLEI certifications.
 



Certifications Available:
Alcohol Awareness Training
Certified Guest Service Professional®


Alcohol Awareness Training
 CARE® - CONTROLLING ALCOHOL RISKS EFFECTIVELY PROGRAM

 

Alcohol Awareness Training 

Certified by the Nevada Commission on Postsecondary Education

Offered by the American Hotel & Lodging Educational Institute

MEETS NV ALCOHOL BEVERAGE AWARENESS TRAINING REQUIREMENT  


ONLINE
IMMEDIATE CARD ISSUANCE
MEETS NV STATE REQUIREMENTS
ENHANCE YOUR RESUME WITH ISSUANCE FROM AHLEI
FEE: $25

Nevada: Any person working in an establishment as a server, seller, bartender, security guard, cashier or manager must receive alcohol awareness training. This law is applicable in Clark and Washoe Counties including the Las Vegas metropolitan area.  

 

THE COURSE

 

Offered online, this award winning workshop is the CARE® program offered by the American Hotel & Lodging Educational Institute. The program has already trained more than 130,000 people around the country. Whether you work in a restaurant, bar, hotel, club, stores, or casino, CARE® prepares you to handle the challenges of balancing guest service with the legal responsibilities involved in serving alcohol. Participants learn how to effectively monitor and control guests' alcohol consumption, tactfully intervene before problems arise, carry out ID-checking policies, and handle minors according to your property's policies. 

 

For employers, your employees completing this program successfully may reduce liability risks and help lower insurance rates.

 

For employees, you may be required to take an alcohol beverage awareness program. Check with your employer. Alternatively, take the class to enrich yourself and build your resume.

 

Successful completion of the program will lead to a Card offered jointly by AHLEI & TISOH, certified by the state of Nevada.

 

PROGRAM CONTENT:

-Introduction

-Alcohol service and the law

-Checking identification

-Alcohol and its physical impact

-Intervention

-State laws

-Summary

 

THE FIT

 

Taking an alcohol awareness training may be mandatory for your job, but why not take the curriculum of the nationally recognized educational arm of the American Hotel & Lodging Association and make it look good on your resume? In addition, with the program operated by TISOH, you have the assurance of a program that is effective and a good use of your time. With timing and cost being absolutely comparable to other providers, look no further than this program.   

 

THE DETAILS

 

The card is valid for 4 years.

 

Steps:

1, Enroll via the "Click here to enroll" link below

2, Receive access to the online program via email within 1 business day

3, Take the online, self-paced training program that should take 3 hours or less to complete

4, Visit the school to take the exam during office hours

5, Immediately receive the Card if you pass

 

TO START

 

Enroll anytime. Access to the online program is granted within1 business day. The School is open 9-5 Mon-Fri, for the exam and card issuance. 

CLICK HERE TO ENROLL

Fee: $25
Replacement Card Fee: $10
 

3 hours / $25

Certified Guest Service Professional®
by the American Hotel & Lodging Educational Institute
 
To teach exceptional service skills by engaging guests and creating memorable experiences


 
Today's successful hospitality employee must have effective guest service skills in this competitive market. They must be able to engage and connect with their guest to go above and beyond the call of duty.
 
The Certified Guest Service Professional (CGSP®) designation provides recognition for those individuals that know how to achieve and express exceptional service by engaging with their guests and creating memorable experiences. Recognized worldwide, the CGSP® designation is the highest acknowledgment of awarding-winning guest service for employees in the hospitality industry.
 
Successful candidates will receive a certificate and CGSP® gold lapel pin, to be worn on their uniform in recognition of their knowledge and skills in guest service.
 
To qualify for the CGSP® designation individuals must:
-Successfully complete the training seminar
-Be currently employed in any hospitality position
-Successfully pass the 30-question certification exam with a score of 70% or higher
 
The AHLEI CGSP® Program @ TISOH:
 
-specially customized 3.5 hour in-person training including 30-question certification exam
-interactive learning with realistic video vignettes 
-taught by experienced hospitality professionals targeted to the specific needs of Las Vegas
 
-Total program fees: Non-AHLA member $175 AHLA member $150        
(5 persons from the same company registering at the same time receive a 20% fee reduction)
Please note that program fees are not refundable. Upon space availability, it is possible to postpone to a future session. 
 
-offered at the TISOH training facility in Las Vegas
 
DATES.

Program length: 1 session
 
August 23, 2013, 1pm-5pm Friday
September 27, 2013, 1pm-5pm Friday
October 25, 2013, 1pm-5pm Friday
November 22, 2013, 1pm-5pm Friday

To Apply.

Application must be received ONE week prior to class date. Late submissions will be registered for the following session. 

Click here  Application Form
 
4 hours / $175

hospitality certification
Testimonials
"Armed with an arsenal of tools, and no user’s manual on how to use them, the faculty and course structure at TISOH showed me how to use those tools and apply them in a practical and useful manner that has made me confident in my career as the Events & Marketing Coordinator for Irwin Productions, Inc.! I can successfully take a client through the RFP to the event execution and know that the educational experience from TISOH helped get to where I am today. Thank you, TISOH."
-Joel Castillo
hospitality certification
 
 
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hospitality certification