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guest service training
guest service training
guest service training
hospitality certification

Widely recognized as the preeminent leader in hospitality certification, the American Hotel & Lodging Educational Institute (AHLEI) certifications will gradually become available through The International School of Hospitality (TISOH). TISOH is an Academic Partner of the AHLEI, and serves as a hub for AHLEI certifications.

Certifications Available:
Alcohol Awareness Training
Certified Guest Service Professional®

Alcohol Awareness Training


Alcohol Awareness Training 

Certified by the Nevada Commission on Postsecondary Education

Offered by the American Hotel & Lodging Educational Institute


FEE: $25

Nevada: Any person working in an establishment as a server, seller, bartender, security guard, cashier or manager must receive alcohol awareness training. This law is applicable in Clark and Washoe Counties including the Las Vegas metropolitan area.  




Offered online, this award winning workshop is the CARE® program offered by the American Hotel & Lodging Educational Institute. The program has already trained more than 130,000 people around the country. Whether you work in a restaurant, bar, hotel, club, stores, or casino, CARE® prepares you to handle the challenges of balancing guest service with the legal responsibilities involved in serving alcohol. Participants learn how to effectively monitor and control guests' alcohol consumption, tactfully intervene before problems arise, carry out ID-checking policies, and handle minors according to your property's policies. 


For employers, your employees completing this program successfully may reduce liability risks and help lower insurance rates.


For employees, you may be required to take an alcohol beverage awareness program. Check with your employer. Alternatively, take the class to enrich yourself and build your resume.


Successful completion of the program will lead to a Card offered jointly by AHLEI & TISOH, certified by the state of Nevada.




-Alcohol service and the law

-Checking identification

-Alcohol and its physical impact


-State laws





Taking an alcohol awareness training may be mandatory for your job, but why not take the curriculum of the nationally recognized educational arm of the American Hotel & Lodging Association and make it look good on your resume? In addition, with the program operated by TISOH, you have the assurance of a program that is effective and a good use of your time. With timing and cost being absolutely comparable to other providers, look no further than this program.   




The card is valid for 4 years.



1, Enroll via the "Click here to enroll" link below

2, Receive access to the online program via email within 1 business day

3, Take the online, self-paced training program that should take 3 hours or less to complete

4, Visit the school to take the exam during office hours

5, Immediately receive the Card if you pass




Enroll anytime. Access to the online program is granted within1 business day. The School is open 9-5 Mon-Fri, for the exam and card issuance. 


Fee: $25
Replacement Card Fee: $10

3 hours / $25

Certified Guest Service Professional®
by the American Hotel & Lodging Educational Institute
To teach exceptional service skills by engaging guests and creating memorable experiences

Today's successful hospitality employee must have effective guest service skills in this competitive market. They must be able to engage and connect with their guest to go above and beyond the call of duty.
The Certified Guest Service Professional (CGSP®) designation provides recognition for those individuals that know how to achieve and express exceptional service by engaging with their guests and creating memorable experiences. Recognized worldwide, the CGSP® designation is the highest acknowledgment of awarding-winning guest service for employees in the hospitality industry.
Successful candidates will receive a certificate and CGSP® gold lapel pin, in recognition of their knowledge and skills in guest service.
To qualify for the CGSP® designation individuals must:
-Successfully complete the training seminar
-Be currently employed in any hospitality position
-Successfully pass the 30-question certification exam with a score of 70% or higher
The AHLEI CGSP® Program @ TISOH:
-specially customized 3.5 hour in-person training including 30-question certification exam
-interactive learning with realistic video vignettes 
-taught by experienced hospitality professionals targeted to the specific needs of Las Vegas
-Total program fees: $75        
Please note that program fees are not refundable. Upon space availability, it is possible to postpone to a future session. 
-offered at the TISOH training facility in Las Vegas

Program length: 1 session
Thurs., February 19th, 2015, 5:30pm-9pm
Thurs., May 21st, 2015, 5:30pm-9pm
Thurs., August 20th, 2015, 5:30pm-9pm
Thurs., November 19th, 2015, 5:30pm-9pm

To Apply.

Application must be received ONE week prior to class date. Late submissions will be registered for the following session. 

Click here  Application Form
4 hours / $75

hospitality certification
"I have changed my life with TISOH! I am well on my way to my goal of being employed as a concierge thanks to the instructors and staff. I will be forever grateful to Debbie Brumfield for her support and encouragement of me. All of the classes were pertinent to the profession and taught in a professional and fun way.
-Cecilia Darr
hospitality certification
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hospitality certification