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Art of Concierge Certificate

The Art of Concierge (AOC) certificate program is designed to provide comprehensive training and an insider’s view into world-class concierge service skills, along with the required supervisory and communication skills to succeed in hospitality operations.

Course objectives include introducing the concierge industry, understanding the quality and traits of becoming a concierge, daily operations, five star/five diamond training, developing a critical eye, using outside suppliers, best practices, entertainment & nightlife recommendations and restaurant relationships.

Advisory Board Chair:
Jeanne Mills
Chef Concierge
MGM Grand Hotel & Casino
President
Les Clefs d'Or USA

All instructors are Les Clefs d’Or (French for “Gold Keys”) professionals – the best in their field. Students will learn 5-star customer service skills from lectures, projects, readings, case studies, guest lecturers and more. Students will also be introduced to the roles of the hotel, residential, condo, personal and corporate concierges.

A 15 hour externship is required. Online students are welcome to contact the school for assistance in arranging for an externship in Las Vegas or to request for an introduction letter for an externship in their home city.

This course is one of the most comprehensive concierge training programs in the nation. It has received scholarships from Les Clefs d’Or USA and sponsorship from the Southern Nevada Hotel Concierge Association. The instructors, guest speakers and Advisory Board members represent some of the most prominent individuals in the field.


Who Should Attend?

Those interested in gaining specialized knowledge about this exciting industry segment or industry personnel wanting credentials for career advancement



Course Outline

Becoming a Concierge

Local Affiliations

Concierge Training

Etiquette

Social Media

Concierge Functions

Guest Responsibilities

Food & Beverage

Current Issues

Concierge Panel

Do You Speak Hospitality

Risk Management

Entertainment & Nightlife

Ethics

Hotel Audit

Conflict Resolution

 

 


Prerequisite:

High school diploma or GED (no experience necessary)



Offerings:
 
Classroom Learning -

10-week semester, meets Tuesdays and Thursdays from 6-8 pm, plus externship.

Externship: 15 hours


45 hours, 5 quarter credits, 4.5 CEU
Tuition: $1,650

UPCOMING START DATES:
Tuesday, September 16, 2014   
Tuesday, January 20, 2015   
Tuesday, May 19, 2015   
Tuesday, September 15, 2015   
 
Online -

Up to six months time to complete, study at your own pace with dedicated instructors. The curriculum is divided into easily navigable modules, each containing lectures, quizzes, assignments and supplemental reading materials in addition to textbook learning. Instructors are leading concierges from some of the most recognized hotels worldwide.

There are no specific start dates for online programs. Students receive one-on-one guidance from instructors and each student can specify their own start date on the application form.


45 hours, 5 quarter credits, 4.5 CEU
Tuition: $1,650

UPCOMING START DATES:
 

Students receive expert counseling that includes a career action plan, resume-writing assistance and interview coaching. Networking opportunities are plentiful and continue after graduation through the alumni association.

 
 




Testimonials
"I'm really enjoying this class and I'm learning so much! The hands on training is wonderful and it's great that we have all the vendors teaching us as well."
-Juliet Douglas, Four Seasons
 

Externship/Site Visit Sponsors
 
 
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