Art of Concierge Certificate

aocc

This course is one of the most comprehensive concierge training programs in the nation. It receives support from associations including Les Clefs d’Or USA and the Southern Nevada Hotel Concierge Association. The instructors, guest speakers and Advisory Board members represent some of the most prominent individuals in the field.

 

Chef Concierges from famed hotels such as Caesars Palace, Regent Beverly Wilshire Beverly Hills, Mandalay Bay, and the Mirage collaborate to maintain and teach the program.

 

WHO SHOULD TAKE THIS COURSE OR PICK THIS INDUSTRY?

 

Concierges make the desires and dreams of guests happen. They are the “keeper of the keys” to any guest’s needs and special requests. Concierges know their city like the back of their hand and have strong networking ability. A career in concierge appeals to those who gain satisfaction from helping others, and to those who enjoy experiencing the best hospitality has to offer.

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KEY PROGRAM TOPICS:

 

Covers the quality and traits of becoming a concierge, daily operations, five star/five diamond training, developing a critical eye, using outside suppliers, best practices, entertainment and nightlife recommendations and restaurant relationships.

 

All instructors are Les Clefs d’Or (French for “Gold Keys”) professionals – the best in their field. Teachings based on lectures, projects, readings, case studies, guest lecturers and more. Students will also be introduced to the roles of the hotel, residential, condo, personal and corporate concierges.

 

A 15 hour externship is required. Online students are welcome to contact the school for assistance in arranging for an externship in Las Vegas or to request for an introduction letter for an externship in their home city. Each semester, over 1,000 hours of externship opportunities are provided to students.

  • Becoming a Concierge
  • Etiquette
  • Guest Responsibilities
  • Concierge Panel
  • Entertainment & Nightlife
  • Conflict Resolution

  • Local Affiliations
  • Social Media
  • Food & Beverage
  • Do You Speak Hospitality
  • Ethics

  • Concierge Training
  • Concierge Functions
  • Current Issues
  • Risk Management
  • Hotel Audit

PREREQUISITE

 

High school diploma or GED (no work experience necessary)

OFFERINGS

10-week semester, meets Tuesdays and Thursdays from 6-8 pm, plus externship.

 

Externship: 15 hours

 

45 hours, 5 quarter credits, 4.5 CEU
Tuition: $1,650

 

UPCOMING SESSION DATES:

Enroll now Sept 15 to Nov 24, 2015
Enroll now Jan 19 to Mar 29, 2016
Enroll now May 24 to Aug 2, 2016

Up to six months time to complete, study at your own pace with dedicated instructors. The curriculum is divided into easily navigable modules, each containing lectures, quizzes, assignments and supplemental reading materials in addition to textbook learning. Instructors are leading concierges from some of the most recognized hotels worldwide.

 

There are no specific start dates for online programs. Students receive one-on-one guidance from instructors and each student can specify their own start date on the application form.

 

45 hours, 5 quarter credits, 4.5 CEU
Tuition: $1,650

 

UPCOMING START DATES:  (starts on demand)

Enroll now